FAQs / Help
Unless you are exempt, all guests will be required to wear a face covering in the gift shop, buying a take away from the restaurant or coffee shop, in the sea lion display, indoor bird of prey display and giraffe house. Please do not be offended if requested to wear a face covering in these areas.
It is the time you can arrive to Knowsley Safari from (not the time you need to do the Safari Drive) - we understand you may arrive a bit earlier, so we allow admission 15 minutes beforehand. We have limited space before our admission and no toilets.
We can allow entry 15 minutes before the time slot on your booking - please do not arrive earlier as we have limited space to wait.
Don't panic, bring them along on the day and we can accept contactless card payment on arrival for payment.
Carers are required to show one form of documentation as evidence such as receipt of Carers Allowance, Disability Living Allowance, Personal Independence Payment or Attendance Allowance (or staff ID if from a company).
Yes there’ll be a queuing system in place for our toilet facilities and social distancing will be monitored. There’ll also be enhanced hygiene regimes for these facilities, so we ask you to be patient as queues are more likely.
Yes our foot safari will be open with safety measures in place. We also have designated drive in rest spots, we’ve spaced out our picnic tables two metres apart and provided individual bins so that you can stretch your legs safely. You must not get out of your car whilst on the safari drive.
Yes, we’re reopening but we’re dedicated to keeping our visitors safe therefore we are limiting the amount of guests per day and even allocating time slots throughout the day. We’ll be closely monitoring the amount of people in the safari at any one time.
No, we’re sorry to protect visitors and staff we’ll only be accepting online bookings.
Yes the foot safari is open with enhanced cleaning measure and social distancing measures in place.
Enhanced cleaning regimes are in operation regularly across the safari. Hand sanitisers are available to all guests in key areas.
We’re only taking online bookings to make your visit with us as contactless as possible. You can book an allowed time slot online even on the same day as your visit! However, with reduced capacity and allocated time slots we recommend booking in advance as tickets have been selling out.
We’re asking all our guests to continue to stay at least 2 metres from other families and staff but our staff will also be on hand to ensure enhanced cleaning regimes. We also have one way systems in place across the foot safari. We do ask all guests to be respectful to others and follow the 2 metre rule guidance.
Yes, if you’d rather not bring your own, we have wheelchairs, pushchairs and mobility scooters available to hire from the information centre. Take a look at our price list for 1-day hire below
Single Stroller £8.00
Double Stroller £12.00
Wheelchair £5.00 (£20.00 deposit)
Mobility Scooter £20.00 (£50.00 deposit)
If you are a blue badge holder, we have a dedicated parking area for those with disabilities. Disabled parking bays are adjacent to the entrance, next to the coach park. You can also access the walk around entrance with ease as there is no kerb between the parking bays and entrance.
If you have purchased tickets for The Lord Chamberlains Men event they will be posted out. For all other events you will receive an e-ticket that you can show on your mobile phone or tablet.
Unless you are except, all guests are required to wear a face covering when inside the Hall
There are toilets in the Hall that will be open for use. Please note as we are limiting the number of people entering the washroom there may be a short delay.
Animals are not permitted on the Knowsley Estate.
Should you have a disability please alert us prior to your arrival so we can inform the team and advise you where to park and enter the Hall. Whilst we make every effort to make as many rooms in the Hall as wheelchair accessible as possible, due to the nature and age of the building we are unable to guarantee all the rooms have easy access.
Tickets to events are non-refundable and non-transferable. You may be offered the option to move your booking to an alternative date should there be availability and you notify us within reasonable notice. In the event of us cancelling the event you will be offered a full refund.
There is free parking facilities on site
There is no cash machine on site but we do have a card facility.
For Sat Nav purposes please use postcode L34 4AJ.
For our Guided Tours of Knowsley Hall a carer of a registered, paying, disabled visitor is entitled to complimentary admission to Knowsley Hall. Carer’s must provide evidence such as a blue badge or documentation from the DWP. Please call the estate office on 0151 489 4827 to notify us before purchasing your ticket.